SUPER TUTOR - PRIVACY POLICY

1. INTRODUCTION

Super Tutor ("we," "our," or "us") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Super Tutor application, website, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

If you are under 18 years of age, please ensure that your parent or legal guardian has reviewed and agreed to this Privacy Policy on your behalf.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

2.1 Information You Provide to Us

Required Information:

  • Mobile number
  • Name
Optional Information:
  • Email address
  • Date of birth
  • Educational details (current standard/grade, school/college, board of education, etc.)
  • Other profile information you choose to provide
Subscription and Payment Information:
  • Payment method details
  • Billing information
  • Transaction history
User Content:
  • Answers to practice questions
  • Study notes
  • Learning preferences
  • Performance data
2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

Device Information:

  • Device type and model
  • Operating system
  • Mobile device identifiers
  • IP address
Usage Information:
  • Features accessed
  • Time spent on various modules
  • Study patterns
  • Performance metrics
  • Learning progress
  • Error logs
Log Data:
  • Access times
  • Pages viewed
  • App features used
  • App crashes and system activity
2.3 Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to collect information about how you use our Service. These technologies help us analyze usage patterns, personalize your experience, and improve our Service.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 To Provide and Improve Our Service
  • Creating and maintaining your user account
  • Providing personalized learning recommendations through our AI technology
  • Analyzing your performance to tailor educational content
  • Improving our algorithms and educational materials
  • Developing new features and offerings
  • Troubleshooting technical issues
3.2 For Communication
  • Sending service-related notifications (such as updates, security alerts, and support messages)
  • Responding to your inquiries and support requests
  • Sending promotional communications (if you have opted in)
  • Providing information about new features or offerings
3.3 For Administration and Security
  • Verifying your identity
  • Processing payments and managing subscriptions
  • Enforcing our Terms of Service
  • Protecting against fraudulent, unauthorized, or illegal activity
  • Ensuring the security and integrity of our Service
3.4 For Analytics and Research
  • Analyzing usage trends and patterns
  • Evaluating the effectiveness of our educational content
  • Conducting research to improve learning outcomes
  • Generating aggregated, non-identifiable insights about educational performance
4. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Cloud hosting providers
  • Analytics providers
  • Customer support services
  • Email service providers

All such third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, educational, or analytical purposes.

5. DATA SECURITY
  • We have implemented appropriate technical and organizational measures to protect the security of your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
  • However, the transmission of information via the internet and mobile platforms is not completely secure. While we strive to protect your personal information, we cannot guarantee the security of your information transmitted through our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.
6. DATA RETENTION

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, you may do so through the settings in the app, or by contacting us. Please note that some information may be retained in our backup systems for a certain period of time, or as required by law.

7. YOUR RIGHTS AND CHOICES
7.1 Account Information
  • You can review and update your account information by logging into your account settings. If you would like to delete your account, you may do so by contacting us at [CONTACT EMAIL/PHONE].
7.2 Communications Preferences
  • You may opt out of receiving promotional communications from us by following the unsubscribe instructions included in each communication or by updating your communication preferences in your account settings. Please note that even if you opt out of receiving promotional communications, we may still send you service-related communications, such as notices about your account or subscription, or changes to our terms, conditions, or policies.
7.3 Your Rights Under Indian Law

Under the applicable Indian data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to withdraw consent for the processing of your personal information
  • The right to seek remedy for any unauthorized disclosure of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. CHILDREN'S PRIVACY

Our Service is intended for users who are at least in 5th standard (grade) or above. We do not knowingly collect personal information from children below 5th standard. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately, and we will take steps to remove that information from our servers.

For users between 5th standard and 18 years of age, we require parental consent for account creation and data collection. By allowing your child to use our Service, you represent that you have given consent for the collection and use of your child's personal information as described in this Privacy Policy.

9. CHANGES TO OUR PRIVACY POLICY
  • We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided your email address) or by posting a notice on our Service prior to the changes becoming effective. The date this Privacy Policy was last revised is identified at the top of the page.
  • We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. INTERNATIONAL DATA TRANSFERS

Our operations are primarily conducted in India, and your information is stored and processed on servers located in India. By using the Service, you consent to the transfer of your information to India and to the processing of your information in India.

11. THIRD-PARTY LINKS AND SERVICES

Our Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We recommend that you review the privacy policies of any third-party services that you visit or use.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: support@supertutor.in

By using the Super Tutor Service, you acknowledge that you have read and understood this Privacy Policy.